Frequently Asked Questions (FAQ)

Clients I guide or train are generally highly educated leaders. They are internally motivated to grow personally and professionally. Above all, they are human. Like you and me, my clients struggle with learning points and challenges. Through the work they do under my guidance, they gradually feel calmer and gain breathing space in their daily lives.

Most of my clients come from the government (municipalities, government agencies), healthcare (hospitals, etc.), education (all levels), and international companies that produce and/or trade in all sorts of things. Additionally, self-employed professionals (consultants, interim managers, coaches, lawyers, IT specialists, etc.) also find me well.

All the products you find in the shop are designed for people who need clear, accessible explanations of difficult topics and who want insights and practical tools to go with them. My products and services guide you through an intuitive process and support sustainable recovery and growth from the inside out.

You can use the products for your own personal and professional growth. And you can use the products to support your clients, colleagues, family, or friends. The choice is yours.

Thanks to the clear, approachable explanations and the focus on creating space for humanity, people from young (16+) to old (100+) and from (post)secondary vocational education (MBO) to university+ (WO+) feel heard and seen through my books and online training. Every person gains nourishment from them at their own developmental level.

Current prices can always be found on the relevant page of the coaching, training, or product you want to purchase. Are you looking for a quote for an In-Company training? Please contact me.

If you have complaints, I, Wendy van Mieghem, am your first point of contact. I will do everything reasonably possible to resolve your complaint. If you are still very dissatisfied afterward, you may consider filing a complaint with the independent complaints officer. You can find more information here.

Creating, developing, and making my products available takes a lot of time, attention, money, and energy. I can only continue to do my work with love if I receive compensation for each user.

Unfortunately, it is necessary to protect my digital products against misuse, such as illegal downloading, copying, and/or distributing the files. Therefore, for most of my products, I have chosen not to make digital downloads available outside the Bookfunnel app. If I did, I would have to charge much higher prices, and that is not my preference.

The good news is that you can download an ebook or audiobook to your device in the Bookfunnel app. After downloading, you can read or listen to it wherever and whenever you like, even without an internet connection.

You can follow the webinars, guided meditations, online courses, podcasts, and other products that do not involve direct contact with me entirely at your own pace. You decide when to start and when to finish.

For the online community and guidance, you do have (partially) direct contact with me. Each product description states how long you have to use your purchase. After that, your credit expires. Refunds are not possible.

When you purchase a digital product, I guarantee you unlimited access to the product for personal, individual use for a period of 1 calendar year. The purchase date is the day the one-year warranty period begins. Experience shows that you can enjoy the digital product for many years. However, I must consider unforeseen (life) circumstances. Therefore, the warranty period is set at 1 year. I have taken measures so that even in case of illness or death of myself or my loved ones, the products remain accessible for a year after purchase.

As long as the digital product remains part of my offerings, you can continue to access the product even after the warranty period, provided you use it correctly. You will also automatically retain access to the most recent version, even if you made your purchase 6 years or more ago.

You are not allowed to share access with others. If you do, I WILL ALWAYS report theft to the police and provide them with your information. I also reserve the right to deny you access permanently without giving a reason. In such cases, a refund is not possible.

Please contact me directly, Wendy van Mieghem. I am happy to listen to you and will do everything reasonably possible to resolve your complaint.

Yes, that’s possible! You can download all ebooks and audiobooks in the app onto your device. This way, you can read and listen to them wherever and whenever you want, even if you don’t have Wi-Fi.

For viewing and listening to videos (from online training sessions, masterclasses, webinars, and online lectures), you will always need Wi-Fi or internet access because they are hosted securely on my website.

When you purchase a digital product, I guarantee you unlimited access to the product for personal, individual use for a period of 1 calendar year. The purchase date is the day the one-year warranty period begins. Experience shows that you can enjoy the digital product for many years after purchase. However, I must consider unforeseen (life) circumstances. Therefore, the warranty period is set at 1 year. I have taken measures so that even in the event of illness or death of myself or my loved ones, the products remain accessible for one year after purchase.

As long as the digital product remains part of my offerings, you can continue to access the product even after the warranty period, provided it is used correctly. You will also automatically retain access to the most recent version, even if you made your purchase 6 years or more ago.

You are not allowed to share access with others. If you do, I will ALWAYS report theft to the police and provide them with your information. I also reserve the right to permanently deny you access without explanation. In such cases, no refunds will be issued.