Complaints procedure

Starting from January 1, 2017, all healthcare providers in the Netherlands must meet the requirements set forth under the Quality, Complaints, and Disputes in Healthcare Act (Wkkgz). My company, Wendyvanmieghem.com, also complies with these requirements. I would like to briefly explain what this means.

Complaints officer

It may happen that you, as a client of my company, have a complaint about the guidance provided. My preference is that you discuss this complaint directly with me. If, for any reason, you do not feel comfortable doing so, I offer you the option to use an independent complaints officer.

Dispute resolution body 

More important than the mediation by the complaints officer are the healthcare provider’s effort, responsibility, and ability to resolve a complaint (with support from the complaints officer). Additionally, you are free — if the mediation by the complaints officer does not yield the desired result — to turn to the independent, Ministry of VWS-recognized dispute resolution body, Zorggeschil (in Dutch). This can only be done after completing the initial process and following the healthcare provider’s judgment.

As of January 1, 2017, my company is affiliated with NIBIG. The independent dispute resolution bodies, Zorgklacht and Geschil NIBIG, are authorized to issue binding advice to help the parties reach a settlement. A compensation claim may also be awarded if applicable. You can find more information on the NIBIG website.

Contact

NIBIG’s complaints policy, which will serve as the basis for my company’s complaints procedure, can be found here. You can submit your complaint here.

Kind regards,

Wendy van Mieghem