{"id":14014,"date":"2015-02-17T19:55:29","date_gmt":"2015-02-17T18:55:29","guid":{"rendered":"https:\/\/wendyvanmieghem.com\/?page_id=14014"},"modified":"2019-02-22T14:15:01","modified_gmt":"2019-02-22T13:15:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/wendyvanmieghem.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.0.47&#8243;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;3.0.48&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;3.0.74&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;]<\/p>\n<p>Below you find our answers to frequently asked questions (faq) about the shop and online courses.<\/p>\n<h2>Shop: Question and Answer<\/h2>\n<h3>How long does it take for you to send the order?<\/h3>\n<p>It normally takes us 1 day to pack your order and hand it over to PostNL or DHL Parcel. During exceptional circumstances it is possible that it takes to take up to 3 days maximum.<\/p>\n<h3>I&#8217;d like to place an express order. Is that possible?<\/h3>\n<p>No, we don&#8217;t do express deliveries or special deliveries. It would mean that other customers would have to wait longer. Normally, postcards and books are send within 1 workday.<\/p>\n<h3>What are the shipping costs?<\/h3>\n<p>Within the <strong>Netherlands <\/strong>the shipping costs are 3,50 for mailbox post (flat) and 5,95 euro for parcels.<\/p>\n<p>Would you like to have our <strong>paper products <\/strong>delivered to you outside the Netherlands? Of course that&#8217;s possible! <strong>Within Europe<\/strong> the shipping costs are approximately 15 euros. Shipping to Belgium costs 8,85 euros and to Germany 9 euros. The shipping costs to destinations <strong>outside Europe<\/strong> are approximately 25 euros. The actual shipping costs may differ per country. Please take into account a delivery time of approximately 1 week (within Europe) to 2 &#8211; 4 weeks (outside Europe).<\/p>\n<p>Digital products are added to your wendyvanmieghem.com account right after purchase (you create an account during the purchase process). There are no additional costs for digital products.<\/p>\n<h3>A product is sold out. Can I still order it?<\/h3>\n<p>No, unfortunately that&#8217;s not possible. As soon as the product is available, it will be mentioned on the website.<\/p>\n<h3>How soon can I receive an answer to my mail?<\/h3>\n<p>Normally, we answer within a few hours (CET). If you haven&#8217;t received an answer within 48 hours please contact us again. It rarely occurs that we did not receive your email.<\/p>\n<h3>Can I get a discount if I place a large order?<\/h3>\n<p>Yes, when you spend more than 250 euros on paper products we are happy to give you a discount. Please contact us for more information.<\/p>\n<h2>Online Courses: Question and Answer<\/h2>\n<h3>When does the online course start and end?<\/h3>\n<p>Online courses start now and never end! You can follow the courses absolutely in your own pace. You yourself decide when you start and finish.<\/p>\n<h3>For how long do I receive access to the online courses?<\/h3>\n<p>When you buy access to an online course, you receive a life long access for your personal use. Your not allowed to give other people access to the course through you or your account.<\/p>\n<h3>I&#8217;d like to use the course for work purposes. Is that OK?<\/h3>\n<p>I&#8217;d love to help you with that. It is possible to close a <strong>retail agreement<\/strong> with Wendy van Mieghem. Through this agreement you can purchase paper products at a reduced rate and resell or use them in your (web)shop, business, private practice, network or training.<\/p>\n<p>Please remember that all paper products and digital products of Wendy van Mieghem are protected by <strong>copyright<\/strong>. You&#8217;re not allowed to use her products for other purposes than your own personal use.<\/p>\n<p>These are all the frequently asked questions and their answers. Please <a href=\"https:\/\/wendyvanmieghem.com\/en\/contact-us\/\"><strong>let me know<\/strong><\/a> if you have any further questions. I&#8217;d be happy to answer them!<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Below you find our answers to frequently asked questions (faq) about the shop and online courses. Shop: Question and Answer How long does it take for you to send the order? It normally takes us 1 day to pack your order and hand it over to PostNL or DHL Parcel. During exceptional circumstances it is [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"Below you find our answers to frequently asked questions (faq) about the shop and online courses.\r\n<h2>Shop: Question and Answer<\/h2>\r\n<h3>How long\u00c2 does it take for you to send the order?<\/h3>\r\nIt normally takes us 1 day to pack your order and hand it over to PostNL or DHL Parcel. During exceptional circumstances it is possible that it takes to take up to 3 days maximum.\r\n<h3>I'd like to place an express order. Is that possible?<\/h3>\r\nNo, we don't do express deliveries or special deliveries. It would mean that other customers would have to wait longer. Normally, postcards and books are send within 1 workday.\r\n<h3>What are the shipping costs?<\/h3>\r\nWithin the <strong>Netherlands\u00c2 <\/strong>the shipping costs are \u00e2\u0082\u00ac3,50 for mailbox post (flat) and \u00e2\u0082\u00ac5,95 for parcels.\r\n\r\nWould you like to have our <strong>paper products\u00c2 <\/strong>delivered to you outside the Netherlands? Of course that's possible! <strong>Within Europe<\/strong> the shipping costs are approximately \u00e2\u0082\u00ac15. Shipping to Belgium costs \u00e2\u0082\u00ac8,85 and to Germany \u00e2\u0082\u00ac9. The shipping costs to destinations <strong>outside Europe<\/strong> are approximately \u00e2\u0082\u00ac25. The actual shipping costs may differ per country. Please take into account a delivery time of approximately 1 week (within Europe) to 2 weeks (outside of Europe).\r\n\r\nDigital products are added to your wendyvanmieghem.com account right after purchase (you create an account during the purchase process). There are no additional costs for digital products.\r\n<h3>A product is sold out. Can I still order it?<\/h3>\r\nNo, unfortunately that's not possible. As soon as the product is available, it will be mentioned on the website.\r\n<h3>How soon can I receive an answer to my mail?<\/h3>\r\nNormally, we answer within a few hours (CET). If you haven't received an answer within 48 hours please contact us again. It rarely occurs that we did not receive your email.\r\n<h3>Can I get a discount if I place a large order?<\/h3>\r\nYes, when you spend more than \u00e2\u0082\u00ac250 on paper products we are happy to give you a discount. Please contact us for more information.\r\n<h2>Online Courses: Question and Answer<\/h2>\r\n<h3>When does the online course start and end?<\/h3>\r\nOnline courses start now and never end! You can follow the courses absolutely in your own pace. You yourself decide when you start and finish.\r\n<h3>For how long do I receive access to the online courses?<\/h3>\r\nWhen you buy access to an online course, you receive a life long access for your personal use. Your not allowed to give other people access to the course through you or your account.\r\n<h3>I'd like to use the course for work purposes. Is that OK?<\/h3>\r\nI'd love to help you with that. It is possible to close a <strong>retail agreement<\/strong> with Wendy van Mieghem. Through this agreement you can purchase paper products at a reduced rate and resell or use them in your (web)shop, business, private practice, network or training.\r\n\r\n<strong>Coaches and therapists<\/strong> can also close an <strong>affiliate agreement<\/strong> with Wendy van Mieghem. It is then possible to sell online courses to your clients and customers. You receive a percentage of the selling price in return.\r\n\r\nPlease remember that all paper products and digital products of Wendy van Mieghem are protected by <strong>copyright<\/strong>. With an additional signed agreement with written permission in advance, you're not allowed to use our products for other purposes than your own personal use.\r\n\r\n&nbsp;\r\n\r\nThese are all the frequently asked questions and their answers. Please <a href=\"\/?page_id=59\"><strong>let me know<\/strong><\/a> if you have any further questions. I'd love to answer them!","_et_gb_content_width":"","iawp_total_views":1,"footnotes":""},"class_list":["post-14014","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions (FAQ) - Wendyvanmieghem.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wendyvanmieghem.com\/nl\/veelgestelde-vragen-faq\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wendyvanmieghem.com\\\/nl\\\/veelgestelde-vragen-faq\\\/\",\"url\":\"https:\\\/\\\/wendyvanmieghem.com\\\/nl\\\/veelgestelde-vragen-faq\\\/\",\"name\":\"Frequently Asked Questions (FAQ) - 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